Privacy Policy

Last Updated: December 15, 2024

Zhengzhou Chuhou Network Technology Co., Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or interact with our services. Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name and contact information (email address, phone number, mailing address)
  • Account credentials (username, password)
  • Demographic information (age, gender, location)
  • Payment information (credit card details, billing address)
  • Communication preferences
  • Business contact information for enterprise clients

1.2 Automatically Collected Information

When you access our website or use our applications, we automatically collect certain information, including:

  • Device information (device type, operating system, unique device identifiers)
  • Browser information (browser type, version, language preferences)
  • IP address and geographic location
  • Usage data (pages visited, time spent, click patterns)
  • Referring/exit URLs
  • Mobile app usage data and analytics

1.3 Information from Third Parties

We may receive information from third parties, including:

  • Business partners and service providers
  • Analytics and advertising platforms
  • Social media platforms (when you connect or interact with us)
  • Public databases and data providers

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing, maintaining, and improving our services
  • Processing transactions and sending related information
  • Sending technical notices, updates, security alerts, and support messages
  • Responding to your comments, questions, and customer service requests
  • Communicating about products, services, offers, and events
  • Monitoring and analyzing trends, usage, and activities
  • Detecting, investigating, and preventing fraudulent or unauthorized activities
  • Personalizing and improving your experience
  • Delivering targeted advertising and marketing communications

3. GDPR Compliance (European Union Users)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

3.1 Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Your explicit consent
  • Performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate business interests (balanced against your rights)

3.2 Your GDPR Rights

You have the right to:

  • Access your personal data and receive a copy
  • Rectify inaccurate or incomplete personal data
  • Request erasure of your personal data ("right to be forgotten")
  • Restrict processing of your personal data
  • Data portability - receive your data in a structured, machine-readable format
  • Object to processing based on legitimate interests
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

3.3 Data Transfers

When we transfer personal data from the EU/EEA to countries outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

4. CCPA Compliance (California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

4.1 Your CCPA Rights

  • Right to Know: Request disclosure of personal information collected, used, disclosed, or sold
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: Opt out of the sale of personal information
  • Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Limit Use: Limit use of sensitive personal information

4.2 Categories of Personal Information

In the preceding 12 months, we have collected the following categories of personal information:

  • Identifiers (name, email, phone, address, IP address)
  • Commercial information (purchase history, transaction records)
  • Internet/electronic activity (browsing history, app usage)
  • Geolocation data
  • Professional/employment information
  • Inference data (profiles reflecting preferences)

4.3 "Do Not Sell or Share My Personal Information"

California residents may opt out of the sale or sharing of their personal information by contacting us at support@chuhoukeji.com. We do not sell personal information in exchange for monetary compensation, but some data sharing for advertising purposes may constitute "sharing" under CCPA.

5. COPPA Compliance (Children's Privacy)

We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and similar international children's privacy laws:

5.1 Age Restrictions

  • Our services are not directed to children under 13 years of age (16 in certain jurisdictions)
  • We do not knowingly collect personal information from children under 13
  • If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly
  • Parents or guardians who believe their child has provided us with personal information may contact us at support@chuhoukeji.com

5.2 Parental Controls

Parents can:

  • Review, request deletion of, or refuse further collection of their child's personal information
  • Consent to collection and use of information without consenting to disclosure to third parties
  • Contact us to exercise these rights

6. App Store Compliance

6.1 Apple App Store Requirements

Our iOS applications comply with Apple's App Store Review Guidelines and the following requirements:

  • We only request data necessary for app functionality
  • Data collection is transparent and explained to users
  • Users must consent before data is collected
  • Children's apps comply with Apple Kids Category requirements
  • We provide accurate privacy nutrition labels in App Store listings
  • Account sign-in requires age authentication where required

6.2 Google Play Store Requirements

Our Android applications comply with Google Play's Developer Program Policies:

  • Data safety forms accurately represent our data practices
  • We declare all data collection and sharing practices
  • Apps designed for children follow Google Play's Families Policy
  • We limit data collection to what is necessary for functionality
  • Secure transmission of sensitive data
  • Compliance with Google's Families ads policies

7. Advertising and Monetization

Our mobile applications may include advertising to support our services. We work with various advertising platforms to display ads.

7.1 Advertising Platforms We Use

We may integrate and work with the following advertising and monetization platforms:

  • Google AdMob: Google's mobile advertising platform providing banner ads, interstitial ads, native ads, and rewarded ads
  • Facebook Audience Network: Facebook's advertising network for mobile apps providing banner ads, interstitial ads, native ads, and rewarded video ads
  • Unity Ads: Unity Technologies' advertising platform providing video ads, playable ads, and display ads
  • AppLovin MAX: AppLovin's monetization platform providing full-screen ads, native ads, and rewarded videos
  • IronSource: Mobile advertising and monetization platform providing video ads, interstitials, and offerwalls
  • Vungle (Digital Turbine): Mobile video advertising platform providing endcard ads and rewarded videos
  • MoPub (AppLovin): Mobile ad server andmediation platform
  • Pangle: ByteDance's mobile advertising network
  • MINtegral: Mobile advertising platform providing interactive and video ads
  • Chartboost: Mobile game advertising and monetization platform
  • AdColony: Mobile video advertising platform
  • Liftoff: Mobile advertising and app monetization platform
  • InMobi: Mobile advertising and monetization platform
  • Verve: Location-based mobile advertising platform
  • Mopub Marketplace: Programmatic advertising exchange

7.2 Types of Ads We Display

Our apps may display the following types of advertisements:

  • Splash Ads (Splash Screens): Full-screen advertisements displayed when the app is launched or when transitioning between screens. These ads typically appear for a few seconds before automatically dismissing
  • Interstitial Ads: Full-screen advertisements that appear at natural transition points in the app, such as between levels, after completing a task, or during screen transitions
  • Rewarded Video Ads: Video advertisements that users voluntarily watch in exchange for in-app rewards such as virtual currency, bonus features, or content unlocks. Users must actively opt-in to watch these ads
  • Banner Ads: Rectangular advertisements displayed at the top or bottom of the screen, remaining visible while users interact with the app
  • Native Ads: Advertisements designed to match the visual style and format of the app's content, providing a less intrusive advertising experience
  • Playable Ads: Interactive advertisements that allow users to preview game mechanics or features before downloading or making a purchase
  • Offerwall Ads: Advertisements presenting users with multiple offers or tasks to complete in exchange for rewards

7.3 Ad-Related Data Collection

Advertising platforms may collect and use data for the following purposes:

  • Delivering targeted advertisements based on user interests and preferences
  • Measuring advertisement effectiveness and campaign performance
  • Attributing installations and in-app actions to specific advertisements
  • Preventing repetitive or irrelevant advertisements
  • Aggregated analytics and reporting

7.4 Controlling Personalized Advertising

You can control personalized advertising through the following methods:

  • Device settings: Use your device's advertising identifier settings to opt out of personalized ads
  • iOS: Settings > Privacy > Advertising > Limit Ad Tracking
  • Android: Settings > Google > Ads > Opt out of Ads Personalization
  • In-app settings: Some apps may provide in-app options to manage ad preferences

7.5 Age-Based Advertising Restrictions

We ensure that:

  • Ads displayed in apps designed for children comply with COPPA and app store policies for child-directed services
  • No personalized or interest-based advertising is shown in child-directed apps
  • Ads are appropriate for the target age group
  • We do not collect excessive personal data for advertising purposes from children

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit using TLS/SSL
  • Encryption of sensitive data at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication measures
  • Employee training on data protection
  • Incident response procedures

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. The criteria used to determine retention periods include:

  • The nature and sensitivity of the information
  • The purposes for which we process it
  • Applicable legal requirements
  • Our legitimate business interests

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by relevant authorities
  • Binding Corporate Rules for intra-group transfers
  • Certification mechanisms where available
  • Data transfer agreements with service providers

11. Your Choices and Rights

You have various choices regarding our use of your information:

  • Email Communications: You can opt out of promotional emails by following unsubscribe instructions
  • Push Notifications: You can manage push notification preferences in your device settings
  • Location Data: You can control location permissions through device settings
  • Cookies: You can manage cookie preferences through browser settings
  • Advertising: You can opt out of personalized advertising as described in Section 7.4

12. Third-Party Services

Our services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also provide additional notice through our services or by other means.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Company: Zhengzhou Chuhou Network Technology Co., Ltd.
  • Address: Room 3004, Unit 2, Building 6, Jiuding Mansion, South of Fudu Road and West of Planning Road 1, Guancheng Hui District
  • Email: support@chuhoukeji.com
  • Business Inquiries: wangyanjie@chuhoukeji.com

15. Additional Information for Specific Jurisdictions

15.1 United Kingdom (UK GDPR)

For users in the United Kingdom, the Information Commissioner's Office (ICO) is the supervisory authority. You have the right to lodge a complaint with the ICO at www.ico.org.uk.

15.2 Canada (PIPEDA)

For users in Canada, you may have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA). You may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

15.3 Australia (Privacy Act 1988)

For users in Australia, the Office of the Australian Information Commissioner (OAIC) is the regulator. You can contact them at www.oaic.gov.au.

15.4 Brazil (LGPD)

For users in Brazil, you have rights under Lei Geral de Proteção de Dados (LGPD). You may contact the National Data Protection Authority (ANPD).

15.5 Other Jurisdictions

If you are located in another jurisdiction with data protection laws, please contact us to understand your rights and how we comply with local requirements.

16. Cookie Policy

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device when you visit a website. We use:

  • Essential Cookies: Required for basic site functionality
  • Analytics Cookies: Help us understand how visitors interact with our site
  • Marketing Cookies: Used to deliver relevant advertisements
  • Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings or our cookie consent tool.

17. Data Protection Officer

For questions about our data protection practices or to contact our Data Protection Officer, please email support@chuhoukeji.com.

18. Acceptance of This Policy

By using our services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our services. Your continued use of our services following the posting of changes to this policy will be deemed your acceptance of those changes.